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Navigating to Your Personalized Apple Support Session - Booking Tips Inside

What to Know

• Using the Apple Store App is the easiest way to get in and get your device fixed at the Genius Bar.
• You can also use the Apple Support app, which is a better option if you have several Apple devices.

This article explains how to make an appointment using the Apple Store App. You can make an appointment for product demos, workshops, and (in most cases) repairs.

How to Schedule an Appointment From the Apple Support App

The Apple Support app provides troubleshooting and contact information, and it’s the fastest way to get a Genius Bar appointment, especially if you own several Apple devices.

1. In the Apple Support app, sign in with your Apple ID if you receive a prompt.
2. Choose the device you’re having trouble with underMy Devices .
3. Choose the issue you’re facing. For this example, we’ll act like our screen is broken, which falls underRepairs & Physical Damage , but you might also useDevice Performance if you think you have a software issue.
4. Select the specific problem from the next screen.
   
5. SelectView Locations underBring in for Repair .

6. Select an Apple Store from the map, and then chooseSchedule .
   
7. On the next screen, pick an available date and time.
8. Then, enter your phone number for text reminders about your appointment (you’ll still get email notifications if you don’t). ChooseReserve to finish booking.
   

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Using the Apple Store App to Make Appointments

Another way to book an appointment is through the Apple Store app, but it has a few more steps.

1. Tap yourprofile image on theShop tab in the Apple Store app.
2. SelectReservations .
3. On the next screen, tapFind a store .
   
4. Search for your closest Apple Store, or select one underNearby Stores .
5. ChooseMake a reservation underGenius Bar .
6. You’ll go to Apple’s support website, where you can describe your problem in the box underTell us what’s happening .
   If you have the Apple Support app on your phone, the Apple Store app will direct you there instead of the website.
   
7. Depending on your device’s issue, the app may ask you clarifying questions. Eventually, you’ll see an option toSchedule a repair . ChooseFind a location to continue.
8. If you’re signed in to your Apple ID on the Support site, you can choose one of your devices. You can also selectContinue without device if you like, or enter a serial number.
9. Find your Apple Store on the map.
   
10. Pick a day and time using the calculator and drop-down menu.

11. Optionally, enter your phone number if you want a representative from the Apple Store to call you. TapContinue .
12. Review your reservation date and time, and then selectReserve now to confirm.
    
13. Your appointment is set. You’ll receive a confirmation at your email address (and by phone, if you entered it in Step 10).

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FAQ

• How do I cancel my Apple store appointment?
  When you make a Genius Bar Appointment online, you’ll receive a link to your reservation details via email. SelectManage my Reservations from the email and chooseCancel from the reservation page. From the Apple Store app, pull up your reservation details and selectCancel Reservation .
• How can I make an Apple appointment online?
  Make a Genius Bar appointment online by visiting the Apple Support page. Be aware that the appointment scheduling process isn’t easy; Apple purposely makes it difficult to encourage customers to resolve issues on their own.

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